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G1. How to buy? Is online order secure? Yes, it is 100% secure. For more information about purchase our products, please visit here! G2. How much is the latest version for registered users of the previous version? Any software upgrade is free for registered users. G3. How to register the software after I placed an order? Click here for the step-by-step guide. G4. Are orders processed in real time? Absolutely. You will know whether or not your purchase was accepted less than 10 seconds after you hit the purchase button. You will not need to wait for us to manually process the order for them and will receive the product just seconds after the order is submitted. G5. What is a registration code? A registration code is a tool that software companies use to validate a paid user. If an order is fulfilled by registration code, you will receive a password that allows you to 'unlock' a product's trial version. The trial version is available to download from the manufacturer's web site before you purchase the software. T1. What's the limitation in trial version of AoA DVD Ripper? The limitation in the trial version is that you can only copy 10 minutes of a movie. Otherwise, the functionality is exactly the same in the trial version and full version. T2. Which is the best output format? The DVD copied and compressed by DivX is of high quality and only takes up 1/10 original DVD space. To output DivX format, you need to install the DivX Codec. Please follow the instructions below. 1. Set the output format as AVI (DivX, Xvid...) from the drop list of "Convert To". For the detailed guide, please click here. T3. AoA DVD Ripper takes over 6 hours to rip a simple movie, how to get it faster? Ripping DVD is always a time consuming job. It is slower than real time. You may not find any other ripper software faster than AoA DVD Ripper with the same settings. If you want it faster, please rip DVD with DivX codec (See T3), and set a lower resolution, such as 352*288. T4. I found that video is not in sync with the audio. How to resolve it? Please try the four options (None, Auto, Enhance, Force) in the drop-down list of "Audio Problem" each on 2 minutes piece and see which one works (Settings > Advanced Options > Audio Problem). T6. How to transfer the output video files to my PSP? Put your converted video files (M4VXXXXX.mp4 and M4VXXXXX.THM) to the folder \MP_ROOT\100MNV01\ in the MemoryStick. T7. When I watch the output files on my iPod, every certain minutes, the video would freeze for a couple of seconds, and then the audio will disappear when the playback resume. I have to rewind the iPod to get the audio again. Why? It does not happen on iTunes and QuickTime on my computer. Please check the version of the firmware of iPod you're using. If it's V1.1, you would have such problem. Please upgrade it to V1.1.1 released on Mar 23 2006 by Apple. Here is the download link: http://www.apple.com/ipod/download/. After that, the playback will be smooth on your iPod. T8. I just want to rip a portion of a DVD, how? You can just rip the movie clips you want. In the Copy Mode area, select Chapter or Movie clip. For the detailed guide, please click here. T9. Every time I try to convert DVD to AVI it switch to converting to VCD instead. Why? You need to select a movie title first. Click on the title that you want, and you'll see the title is highlighted, then select "AVI (DivX)" from the drop list of "Convert To". Or use the shortcut menu to change the output format (right click on a movie title, select "Convert To" in the poped shortcut menu, and then select "AVI (DivX, Xvid)" in the sub menu). T10. How can I check/uncheck all the movie titles? How can i set the output file name? Right click the mouse button on a title item to pop up the shortcut menu. With this menu, you can conveniently set the name of the output file, select target format, check or uncheck titles.
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